Fix: Unable to Uninstall CRM Profiler

Problem

While trying to debug a new custom workflow plugin in my Dynamics 365 environment I encountered the below error.

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Type: ProfiledTypes.ProfilerTypeace22df1b6e34c4291478707064a0607 ;
Detail: 
  c823fdbf-9ca2-44d0-812d-326fb937e043
  -2147204725
  
  Type: ProfiledTypes.ProfilerTypeace22df1b6e34c4291478707064a0607 ;
  2018-07-17T13:49:53.024167Z
  false
  
    c823fdbf-9ca2-44d0-812d-326fb937e043
    -2147204725
    
    Type: ProfiledTypes.ProfilerTypeace22df1b6e34c4291478707064a0607 ;
    2018-07-17T13:49:53.024167Z
    false

Server stack trace: 
   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 
   at PluginProfiler.Library.ProfilerManagementUtility.CreateWorkflowAssembliesAndTypes(CrmServiceClient service, ActivityAssemblyCompilerConfiguration configuration, Dictionary`2 types, OptionSetValue isolationMode, DateTime lastModified, IEnumerable`1 mappedAssemblies)
   at PluginProfiler.Library.ProfilerManagementUtility.InstrumentWorkflowSteps(CrmServiceClient service, Guid workflowId, String keyFileName, CustomActivityStep[] workflowSteps)
   at PluginProfiler.Library.ProfilerManagementUtility.EnableWorkflow(CrmServiceClient service, String overrideKeyFileName, Guid workflowId, Boolean persistToEntity, String persistenceSessionKey, Boolean includeSecureInformation, Boolean isContextReplay, CustomActivityStep[] workflowSteps)
   at Microsoft.Crm.Tools.PluginRegistration.CommonControls.ProfilerSettingsViewModel.btnOk_Click()

Hmmmm strange …. so I tried reinstalling my custom assembly … no luck ….

Then I tried reinstalling the CRM Profiler but I encountered the below error when trying to uninstall it.

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Solution dependencies exist, cannot uninstall.DependencyCount : 1
RequiredComponentObject details: Id : 3172f5bf-b8d4-4822-b6fe-96d5df0c4c0d, Type : Entity, ParentId : 00000000-0000-0000-0000-000000000000, DependentComponentObject details : ObjectName : , Id : 98d5a09a-f833-e711-810f-c4346bc4de40, Type : SiteMap, ParentComponentDisplayName : 
Detail: 
  e3090a90-40d5-4f3a-802f-a1ce25fa2fbb
  -2147160035
      componentType
      SiteMap,
  Solution dependencies exist, cannot uninstall.DependencyCount : 1
RequiredComponentObject details: Id : 3172f5bf-b8d4-4822-b6fe-96d5df0c4c0d, Type : Entity, ParentId : 00000000-0000-0000-0000-000000000000, DependentComponentObject details : ObjectName : , Id : 98d5a09a-f833-e711-810f-c4346bc4de40, Type : SiteMap, ParentComponentDisplayName : 
  2018-07-17T13:52:40.8213287Z
  false
    e3090a90-40d5-4f3a-802f-a1ce25fa2fbb
    -2147160035
    Solution dependencies exist, cannot uninstall.DependencyCount : 1
RequiredComponentObject details: Id : 3172f5bf-b8d4-4822-b6fe-96d5df0c4c0d, Type : Entity, ParentId : 00000000-0000-0000-0000-000000000000, DependentComponentObject details : ObjectName : , Id : 98d5a09a-f833-e711-810f-c4346bc4de40, Type : SiteMap, ParentComponentDisplayName : 
    2018-07-17T13:52:40.8213287Z
    false

Server stack trace: 
   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 
   at PluginProfiler.Library.ProfilerManagementUtility.UninstallProfiler(CrmServiceClient service)
   at Microsoft.Crm.Tools.Libraries.OrganizationHelper.UninstallProfiler(CrmOrganization org)
   at Microsoft.Crm.Tools.PluginRegistration.OrganizationControlViewModel.<>c__DisplayClass27.b__1b(Object o, DoWorkEventArgs e)

Solution

It turns out that the CRM Profiler had references to the Sitemap which had to be removed. The solution was to remove the Plugin-Profiles entry in the Sitemap.

Following this I was able to successfully uninstall/reinstall the CRM Profiler which ultimately solved my issue – I was able to finally debug my custom workflow plugin yay!

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Shane Bartholomeusz

G’day, I’m a technical solutions consultant based in Perth, Australia that specialises in the Microsoft technology stack, including .NET, Dynamics 365, Azure and general web development etc.

This blog is my place to share my thoughts, helpful solutions and just random nerdy stuff.

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