Problem

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Recently we encountered an issue in our CRM 4.0 environment whereby a user could not login to CRM even though they had adequate permissions. Instead they received the below error.

 

Insufficient Permissions

The logged-on user does not have the appropriate security permissions to view these records or perform the specific action.

CRM Error

 

Solution

We came across the solution thanks to Lazy Jeff.  In short, the issue is caused by a corruption of the users profile.

 

To resolve the issue,

  1. Assign the user the System Administrator role.
  2. Verify that the user can login now.
  3. Then revoke the System Administrator role. The user should still be able to login to CRM.

 

 

Shane Bartholomeusz