Problem

Recently I came across an unusual issue where Google Drive was continually getting stuck uploading files on my Android Samsung Galaxy S20 smartphone device.

In this article, I’ll share the solution that worked for me, plus other possible solutions.

Google Drive Stuck Screenshot

Solution

There are several possible solutions to the above issue, however, we’ll I’ll start with the easiest solutions first.

1. Restart

Although it may seem obvious, the very thing to try is to restart your smartphone – especially if you haven’t restarted it for a while.

Like any operating system, Android is a highly complex system, so sometimes restarting it can solve the issue.


2. Clear the Google Drive App Cache

The next thing to try is to clear the temporary Google Drive cache files:

First, shutdown the Google Drive app:

  1. Navigate to Settings
  2. Navigate to Apps or Apps & Notifications (depending on the smartphone you are using)
  3. Locate the “Drive” app in the list
  4. Click “Force Stop” to shutdown the Google Drive app

Next, clear the Google Drive temporary cache files:

  1. Navigate to Settings
  2. Navigate to Apps or Apps & Notifications (depending on the smartphone you are using)
  3. Locate the “Drive” app in the list
  4. Navigate to “Storage”
  5. Click “Clear Cache” to wipe the Google Drive temporary files
  6. Check if the issue has been solved. Try uploading some files to Google Drive.
Google Drive App Setting Screenshot

3. Wipe the Google Drive App Data

If you’re still experiencing issues then wipe your Google Drive app’s data. Note: This will not remove any files stored in the Google Drive cloud, instead, it will reset the Google Drive data stored on your local mobile device (including any files yet to be uploaded to the cloud),

First, shutdown the Google Drive app:

  1. Navigate to Settings
  2. Navigate to Apps or Apps & Notifications (depending on the smartphone you are using)
  3. Locate the “Drive” app in the list
  4. Click “Force Stop” to shutdown the Google Drive app

Next, clear the Google Drive app files:

  1. Navigate to Settings
  2. Navigate to Apps or Apps & Notifications (depending on the smartphone you are using)
  3. Locate the “Drive” app in the list
  4. Navigate to “Storage”
  5. Click “Clear Data” to wipe the Google Drive temporary files
  6. Check if the issue has been solved. Try uploading some files to Google Drive.

4. Re-install Google Drive

If all of the below solutions have failed, then uninstall and re-install the Google Drive app. This particular solution solved the issue for me.

  1. Locate the Google Drive app in the Google Playstorehttps://play.google.comhttps://play.google.com/store/apps/details?id=com.google.android.apps.docs&hl=en_AU&gl=US
  2. Click the “Uninstall” option
  3. Locate the Google Drive app in the Google Playstore – https://play.google.comhttps://play.google.com/store/apps/details?id=com.google.android.apps.docs&hl=en_AU&gl=US
  4. Click the “Install” option
  5. Check if the issue has been solved. Try uploading some files to Google Drive.
Google Playstore Screenshot

Final Thoughts

Well, I hope this article has helped you solve your issue uploading files to Google Drive.

If you have found any alternative solutions then feel free to share them in the comments below to help others out there.

Shane Bartholomeusz